Dahjah

joined 10 months ago
[–] [email protected] 1 points 10 months ago

If it's stuck in customs (normal), this is what aftership shows. Fedex's website will give you more information.
If it is customs, then like others and you have said, it'll continue on in a couple of days.

If it's not, and Fedex's system just says that it's "Pending" or something along those lines, contact both their support and framework's soon.
That happened to mine, and Fedex eventually just said they couldn't help me unless I gave them exact serial numbers (not product numbers) of the parts in the box. :P Framework support just shipped a new one and it showed up in 2 days. No questions asked.

[–] [email protected] 1 points 10 months ago

If it's stuck in customs (normal), this is what aftership shows. Fedex's website will give you more information.
If it is customs, then like others and you have said, it'll continue on in a couple of days.

If it's not, and Fedex's system just says that it's "Pending" or something along those lines, contact both their support and framework's soon.
That happened to mine, and Fedex eventually just said they couldn't help me unless I gave them exact serial numbers (not product numbers) of the parts in the box. :P Framework support just shipped a new one and it showed up in 2 days. No questions asked.

[–] [email protected] 1 points 10 months ago

Not an issue with holding, but mine has been sitting in the Tennessee distribution center for 20 days now. (I'm in Utah) FedEx says there's nothing they can do other than wait and pray it eventually shows up. :headwall: