Why are you trying to implement a ticket system for your family... this is absolutely overkill and silly. Stop.
this post was submitted on 27 Nov 2023
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families wont work like that
families want to stand in front of you, or phone you, and tell you the problems to your face, really really slowly, while constantly saying 'um' and 'er' and occasionally using inappropriate tech words because they saw them on tv on CSI last night.
careful when trying to get family do do stuff like this... you'll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they'll ask you if you put in a ticket for it yet.
Sorry dad I told you don’t call me, open a ticket or I won’t give you support
How bad is your infrastructure/how stupid are your users, that you would need a ticketing system.
I do not get it.
I use Trello, which isn't at all self hosted but it's free and ready to go.
Yes but it's not a ticketing system, more of a workaround and I want something I can host and manage, easy for my family to use, filling a form and I don't want to have my all famille to have to create an account
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Why not kanboard?
I just want them to fill a simple form and have the ticket workflow
That's what Kanboard does !
Plus one can organize his own tasks.... That's why I thought about it...
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OP seems to want something more simple and minimal though. Kanboard is a bit noisy and overkill for this purpose
Zammad
I saw that but it doesn't have any docker, that a bit of a turn down.
It doesn't seem to be officially supported, but they do provide instructions for Docker Compose:
In gitea you have the possibility to make a Kanban board and work with issues. Gitea is self hosted and can have multiple users
Do you need email in/out or are you ok with people having to log in?
Request Tracker or bust. I’ve been using it for something like 20 years.
Odoo community version has helpdesk app.
Spiceworks
Do not do this, you'll seem like an ass who is trying to avoid helping people. Keep a notebook with your families requests as they share them.
Additionally most family IT questions require you sit with them and teach them how to solve the problem or fix it right that minute. So I don't see how tickets would help you.
I wish all my friends and family had ticketing systems where I could make requests without having to actually, like, communicate with them directly. Fire and forget! Until it's time to harass them for violating the SLA.
AITA?
Mom how many times do I need to tell you?! Put a ticket in! /s
Get in line, mom! I have ten tickets to take care of before yours! Be patient!
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Trudesk, Zammad?
FreeScout.net is a great, free, and open source option. Takes its inspiration from HelpScout.
Maybe something like trello?
Well, I made one for myself with simplicity in mind. https://github.com/PaddiM8/Planera
man thats a nice little app
We use vikunja for this. In terms of creating, assigning and closing tasks
Freescout probably fits the bill and is 100% free - it's one of those where they give the base platform away and monetize plugins.
On the flipside, the plugins are lifetime licenses are very cheap relative to the monthly charge levied by competing products.
Hahahahah, I'm sorry son, what's your ticket number? SHeeewwwwwaaahhh yeahhhh I'm going to need a ticket number. You're welcome to open one by emailing [email protected] and we'll get with you just as soon as we can in the order received. Just know, our agreed SLA is between 4 and 8 business hours, depending on your grades this week.
“I understand sir, and I’m sorry to hear your WiFi is slow, I can absolutely help you with that. To get started, I’ll need your ticket number, 4-digit access PIN, and most recent math test.
Oh, I see here you earned a ‘C’, that only entitles you to 200Kbps down. If you are interested in our 1Mbps service we need proof of a ‘B’ - or if you would like to submit an ‘A’ we can offer our gold-tier 500Mbps service, and if you would like to take advantage of that offer during this marking period I can add in complementary 5ms ping SLA as well. Also your mother has told you three times to take the trash out, Anthony.”
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From some of the other comments you said you want a web form. NocoDB supports this and has Kanban/list views, but admittedly lacks many features found in dedicated ticketing systems.
OSTicket, have them send an email. done deal.
Just go with Jira and setup a simple kanban, free 10 seats for life (users), create a webform that calls the Jira API to create a ticket
I have been using you track. It's been pretty good.
Just an idea: write a simple chat bot for them which will organise requests in the way you prefer
ÓSTicket.com is self-hosted and easy to use.
It is funny how you want to manage your family requests... But on the other side I empathize! as I know, family makes for the worst business partners 🙈
If you don't afraid of ugly representation (which actually can be fixed with CSS) you can use fossil-scm which is used (and written by the same authors) by SQLite. It is just a single executable file. It's comes not only as SCM, but has embedded WiKi, ticketing, email notification...
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