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Discussion around the Framework mission of building products that last longer by making them upgradeable, customizable, and repairable. Consumer electronics can be better for you and for the environment.

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FedEx issues UK (alien.top)

submitted 1 year ago by [email protected] to c/[email protected]

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Anyone had issues with FedEx UK delivering there laptop Was meant to be delivered on the 13th it’s been delayed twice. They haven’t attempted delivery and now they can’t tell me where my parcel is or when it will be delivered. Anyone got any ideas?

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[–] [email protected] 1 points 11 months ago

My delivery to Germany was being delayed today for „unable to collect pavement“, suggesting that the FedEx delivery driver couldn’t ring at my apartment but declared as it was my duty to contact the support hotline and get payment ready for import tax. But the lady on the line said there is no quatition in their system so their shouldn’t be that delay message. Anyway because the laptop is import tax free(looked up the „Zolltarifnummer“) their shouldn’t be a problem tomorrow to deliver it or else there is now way to get my package in a near pick up point near Berlin…

[–] [email protected] 1 points 11 months ago (2 children)

Update, second day they didn't even attempted to deliver with the note 'Customer not available or business closed.'

This is inline with standard FedEx BS where they report a failed delivery to avoid having to pay out for being late.

Just to help anyone else out in the UK with their terrible support system:
0800 100600 will take you through their automated system but will redirect to UK TNT, ask for representative to skip the automated system. They wont be able to actually do anything on the FedEx system.
03456 07 08 09 will take you to FedEx call center out sourced to India, again they can do nothing to help.

[–] [email protected] 1 points 11 months ago

I’ve found if you email [email protected] you will get a reply. It takes about 12 hours for a reply but they do reply.

I’ve been speaking to them today as they claim they made 4 attempts now which they haven’t and can’t even provide proof of attempts. I also can’t collect the parcel from a local hub, although I am tempted just to go and try my luck.

Framework are still haven’t got back to me so I’m currently in a stage of limbo

[–] [email protected] 1 points 11 months ago (1 children)

Any luck getting your laptop yet?

[–] [email protected] 1 points 11 months ago

I did thanks, the just turned in the late evening. The 'We missed you stickers' where on the bottom of the box lol.