this post was submitted on 18 Nov 2023
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Im looking for selfhosted opensource Ticket System supporting;

- LDAP Auth

- Mail notification

- Mail to Ticket

- Answer with mail

Any ideas ?

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[–] [email protected] 1 points 11 months ago

OSTicket is a good solution. Meets the above criteria.

[–] [email protected] 1 points 11 months ago

osTicket, Freescout, Zammad or Request Tracker.

[–] [email protected] 1 points 11 months ago (1 children)

We use zammad as an MSP and absolutely love it. Feel free to ask any question

[–] [email protected] 1 points 11 months ago

I need it for my internal IT ... we use ITOP but we all hate it.
It is important that people can create tickets via mail and answer tickets via mail and using LDAP Auth ...
I have 2 different support teams that cannot see each other's tickets. Both teams have different support email addresses.

[–] [email protected] 1 points 11 months ago

Request Tracker

[–] [email protected] 1 points 11 months ago

Depending on what you need, Znuny is great (we’re using it with ~1000 users)

[–] [email protected] 1 points 11 months ago

OSTicket. It's free but also has a paid version.. The free version is not crippled at all. Works great. Been using it for years to support students at a college.

[–] [email protected] 1 points 11 months ago

GLPI should met your requirements

[–] [email protected] 1 points 11 months ago

We used Issuetrak.