It sounds like there are a lot of complaints about the trial, but this one stood out to me:
"We do not understand why our public authorities are contracting out these services to a β¦ private sector human resource agency, at a premium to the taxpayer, when there was a range of less costly and more effective solutions to increase access to care available to them,"
As someone who used the services, I appreciated getting out of the ER faster. I'm sympathetic to the arguments that it's a net negative, however.