TAC has been going downhill for a while, this is an insane move that will only hurt them in the long run, but I guess execs can celebrate the short term savings on payroll.
this post was submitted on 15 Aug 2024
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That's all they ever care about.
mind if I ask what's TAC?
Sure, TAC is basically Cisco's tech support (Technical Assistance Service).
When you buy several $100k switches that also require a yearly license, you kinda expect to be able to talk to someone who knows their shit when things start fucking up.
I mean, bugs exist pretty much everywhere, that's fine and honestly expected. Just when shit breaks, I don't need a dumb AI chat bot to give me the runaround, I need an engineer to understand the setup, go through packet captures, logs, dumps, whatever.
I'm sure there are still plenty of brilliant intelligent people over there, but they'll be even more understaffed and overworked than they already were before.
ahhh gotcha/thank you🤗
with the cutting of staff I can see how TAC could be impacted/degraded :/
I'm disappointed but not surprised that Cisco continues to enshitty itself as I heard last ~~month~~ year that they were screwing around with the Java license, like the actual language
Edit:
nvm just double checked and I got the timeline wrong, Oracle was screwing around with the license on January 23, 2023
Yea Java would be Oracle, they're usually actively fucking things up.
whoops, I forgot that Oracle and Cisco are different companies
my bad!
Cisco used to be an innovator. Now they can't even read the room and see how many companies are falling flat on their face from this decision.
Wow Cisco. Wow.
From the linked article:
...Herren celebrated the business achieving its highest operating margin in history – a non-GAAP 32.5 percent.
Yeah seems like the perfect time to fire 6000 people
I wonder how this is going to impact Splunk? As someone who drank deeply from the Splunk punch bowl, I find myself wondering more and more what I am going to replace it with? And this sort of announcement doesn't help. Seems like Cisco is planning to be the next Broadcom.
What's splunk?
Log collection
How does organizations shifting to the cloud effect Cisco? They still need switches.
2 words: Cloud Switches.
slaps empty rack cabinet
You can fit so many cloud switches in this bad boy