this post was submitted on 15 Aug 2024
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Cisco slashes thousands of staff, 7% of entire workforce, pivots into AI (www.theregister.com)
submitted 4 months ago by [email protected] to c/[email protected]
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[โ€“] InEnduringGrowStrong 5 points 4 months ago* (last edited 4 months ago) (1 children)

Sure, TAC is basically Cisco's tech support (Technical Assistance Service).

When you buy several $100k switches that also require a yearly license, you kinda expect to be able to talk to someone who knows their shit when things start fucking up.

I mean, bugs exist pretty much everywhere, that's fine and honestly expected. Just when shit breaks, I don't need a dumb AI chat bot to give me the runaround, I need an engineer to understand the setup, go through packet captures, logs, dumps, whatever.

I'm sure there are still plenty of brilliant intelligent people over there, but they'll be even more understaffed and overworked than they already were before.

[โ€“] [email protected] 2 points 4 months ago* (last edited 4 months ago) (1 children)

ahhh gotcha/thank you๐Ÿค—

with the cutting of staff I can see how TAC could be impacted/degraded :/

I'm disappointed but not surprised that Cisco continues to enshitty itself as I heard last ~~month~~ year that they were screwing around with the Java license, like the actual language

Edit:
nvm just double checked and I got the timeline wrong, Oracle was screwing around with the license on January 23, 2023

[โ€“] InEnduringGrowStrong 1 points 4 months ago (1 children)

Yea Java would be Oracle, they're usually actively fucking things up.

[โ€“] [email protected] 1 points 4 months ago

whoops, I forgot that Oracle and Cisco are different companies

my bad!