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'No video, no refund policy' is illegal, DTI says (www.gmanetwork.com)

submitted 6 months ago by [email protected] to c/[email protected]

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"Sa katotohanan, 'yung 'no return, no exchange' isa rin yan na ipinagbabawal ng DTI kasi karapatan ng consumer na pwede niyang ibalik 'yung item na nabili niya kapag ito ay depektibo. Kapag 'yung item ay depektibo, bukod sa ibalik yung item, may option din siya na humingi ng replacement o pwede rin siyang humingi ng full refund ng item na binili niya, pwede rin niyang ipa-repair," she said in a Super Radyo dzBB interview.

("No return, no exchange" is prohibited by the DTI because it is the consumer's right to return the item he or she bought if it is defective. When the item is defective, apart from returning it, the customer also has the option to ask for a replacement, or he or she can also ask for a full refund or have the item repaired.)

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[–] [email protected] 6 points 6 months ago

Kaya laganap yang no return no exchange kasi napakahina ng enforcement ng batas dito sa Pilipinas.

[–] [email protected] 3 points 6 months ago

This was supremely stupid to begin with. The only people who film their unboxing are vloggers who clearly don't do it for returns, lol.

Yes, there are some people who make up stories and abuse the system — but that applies to any retailer big or small. You're not special and can't make up rules on the fly.