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The original was posted on /r/sysadmin by /u/AdFair845 on 2024-01-21 20:37:54+00:00.
Hello - this problem has been eating at me for days and I think I'm completely out of options for this.
When some users remote onto a server, their drive doesn't (correctly) pass through with them. When trying to access it, it just says "\tsclient\drive is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions."
Only a couple of users have this problem (out of about 30) that use remote desktop to connect to a server. Now, all of these users have a client drive that they get from a synology. The server is not on the same network as the drives, so we can't just map it. It has to pull through RDP - which it does perfectly fine for other users.
Restarting the user's pc hasn't worked; windows update worked once for a couple of hours, then the problem came back. I unchecked the option to pull through the drives on remote desktop, opened it up, signed them out and fully closed the session, then re-checked it. This worked for about an hour, then went back to not working. Tried signing them out of the session through the server, this didn't work.
The drive IS there, it does show up - but it's inaccessible.
There's no issue with permissions, as they all have the same permissions, nothing with the firewall either.
The server was recently rebooted and had updates (server 2019). I feel like if that's an issue, it would be an issue for everyone?