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The original was posted on /r/datahoarder by /u/RileyKennels on 2024-01-18 15:53:21+00:00.
I have a Seagate drive (Seagate Exos) that has increasing bad sectors. Seagate approved a warranty replacement online with free shipping.
They emailed a prepaid shipping label and the packing instructions state the following:
Place the drive in a bubble wrap envelope or a box lined with bubble wrap. Do not use packing pellets, peanuts, air bags or newspaper
All I have are the standard HDD "air bag" that Newegg uses to send out the hard drive. But the instructions explicitly say do not use air bags!
All of my other HDDs have the exact same form fitted airbag.
TBH any drives I have bought that didn't have one of these airbags, arrived damaged the last thing I want is the drive to arrive to Seagate with physical damage.
What would you do in this scenario? I don't want to mess up the RMA process and end up with a delayed return or return to sender situation.
Anyone have experience returning to Seagate? What did you use for the packaging?