this post was submitted on 12 Jul 2023
243 points (95.8% liked)
Technology
57472 readers
3626 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I believe you're simplifying the situation a bit & overlooking all aspects of 'job performance.' I do agree w/ your sentiment that jobs are/should not be a given, but from what I know about AI I'm struggling to believe it's ready for nuanced roles in customer service.
It's not ready for prod.
I was thinking technical questions about the software or UX, like "where is setting X" or "how do I achieve LMNOP, or perhaps questions with billing and such. I did a customer support job years ago after high school, and most of the questions were basic RTFM type things that people had either overlooked or just didn't read the manual, and left me bored out of my mind. Sure, for more technical or in depth questions, it makes sense to talk to a person, and I'd assume that's why the guy kept 3 people. Clearly my previous comment ruffled some feathers.