this post was submitted on 19 Feb 2024
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Good timing, so they actually just responded to my request to cancel. They told me they would happily honor the price for a lowered Pro plan.
I told them to pound sand. That they wanted me to pay more for a product I was already promised by them. That they would offer me less features for a plan I already have. That it isn't my fault they promised me a certain functionality for a certain price, forever.
I screen shotted the exact email your referring to in that reply.
I just heard back today. They're upgrading me to a "Pro+" account for the same price I had always paid. Honestly surprised.
That doesn't mean they're okay in my book by a longshot. If I have this argument again next year I'm out.
However, it does mean that you should press them on it. They know they're fucking liars and did their community really wrong. Make sure they know how pissed you are.
Thank you so much. I honestly only use the service for like two or three things that aren't mission critical - just little conveniences. It seems like it's time to seek an alternative or just give up on convenience.
Really, I'm tired of wasting my time and money and relying on technology and humans (CEOs, developers) to do things for me. Firmware updates, sudden price increases, and IPOs continue to get in the way of daily progress for the average person.
It's frustrating to no end but I'm actually finding I have more time and less stress after cutting myself off from so many subscriptions and devices that sell themselves as benefits when they're actually detriments.
That's a good mindset to be in. Subscriptions are built to keep us hooked and feel like we're trapped. It's no surprise that once it's cancelled it feels like you're free.
Push on them for your price. If you don't get it, honestly home assistant does pretty much everything now for you. Only thing it doesn't for me are third party online things like social media. IFTTT was good at that.
I'll be honest I was also a bit disappointed they honored the price, I was ready to cancel but I made such a big deal out of it I gotta kinda go with it lol
They've grandfathered me into Pro+ for $1.99.
This gives me a little more time to find a free maybe self-hosted alternative or come to terms with just eliminating the function from my lifestyle. I'm mostly using it for saving things from one place to another - like YouTube Likes to Raindrop.io and some other stuff to Day One Journal.
@oxjox @scrubbles I have a question. When you say they "grandfathered" you into Pro+, do you mean they accepted you to upgrade to the Pro+ tier for that one-time payment, "for life"? I am genuinely unaware of the meaning because English in not my native language and some phrases do escape my grasp sometimes.
That's correct.
Although, the plan I purchased "forever" for $1.99/month was then called "Pro" and included unlimited applets. They've now changed the plans and Pro now has limits while Pro+ is the unlimited plan. So, I'm getting the $14.99/month plan for $1.99. And frankly, it's far more than I need but that's besides the point; they promised us something "forever" and that was the only reason I subscribed.
I could be wrong, but I believe the term comes from inheriting property due to family lineage. Because your grandfather owned something, it's rightfully yours (for better or worse).