Technology

Bought stove last March. Was cooking on it in Dec and the glass top melted. It's clearly melted and the glass is not cracked. Called it in, and they lost my claim. I sent another and they sent out their own specialist. The guy was a Samsung shill, and he only looked at the stove and, without talking to me as I'm standing there, called it in and said it was cosmetic damage caused by user. He then left telling me that my stoves warranty ran out 3 months after I bought it and that I had to call it in again to get their determination. I did, and they said the claim was closed out citing I caused the damage.

So, either Samsung thinks I took a blowtorch to it, or they refuse to perform a proper diagnostic or send an independent technician. They would prefer my house to burn down, than to admit even a little bit of fault. Worse still, I don't know what to do, because any action I take would get ignored (they haven't responded to bbb or states consumer protection reports and both have no legal authority to make them). Trying to repair it myself would allow them to push harder on user fault, and I don't have money to take legal action.

If that wasn't bad enough, my sister is going through the same thing with a dryer she bought that died 4 days before the warranty expired.