People who have worked in bookstores should relate.
this post was submitted on 04 Feb 2024
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You develop an "ear" for it. It's similar for me in IT support.
When one of our customers calls and tells me they have a virus on their PC, I know before even starting the remote session that it's actually the Firefox website notifications. And when they say "It's asking for a password, what's my password?" I ask them how their vacation was and to reboot their PC, so Office can update and contact the licensing server again.