K_K_Rokossovsky at 2024-02-07 03:55:06+00:00 ID: kpa954s

Theres a strong bias in trustpilot reviews since people with negative experiences are more likely to post a bad review than someone with a good experience. Coupled with a very complicated field where people think they are entitled to X which may be something that is completely outside LLOs control or ability and you have a recipe for low ratings.

SilveredUndead at 2024-02-07 12:31:54+00:00 ID: kpblu0r

So I’m a landlord. I have two strong counter arguments, which explains the low rating, and why it won’t matter to OP:

1. Landlords generally never have a favourable interaction with LLO if a case is raised. A lot of them will file a negative review with LLO when that happens. I know this happens, because I’ve heard this from other landlords, some who claims to have filed multiple negative reviews.
2. Some renters with illegitimate complaints will run into a brick wall with LLO. They know the law, and they know when they have a case and when they don’t. If you’re being an idiot, breaking the contract, and then complaining to LLO about the repercussions, you’ll get denied. You are then likely also the type of individual to file a negative complaint, because you’re a whiny Karen type that can’t accept that you’re wrong.

OP has a legitimate case, and wont be affected by the nature of the vast majority of those reviews.