this post was submitted on 04 Jan 2024
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Mildly Infuriating
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The employee was gaming the system. If you're canceling, they're required to hound you. If you're moving, it's just a few clicks with no rebuttal from the system. The employee just didn't want to hound you because they're as tired of charter's crap as you.
Unless you have some insider information, I think that might just be what they do anytime sometime comes in to the store instead of calling. There was a manager nearby, who seemed to know what she was doing the whole time.
I dunno. It seemed like a standard procedure to me.
Yeah I have insider info. The managers are the same. Most are normal humans that would rather focus on selling the service to someone that wants it. Charter is a complete mess right now. People are fed up with the terrible upper management.
Oof. That's a rough spot to be in, terribly sorry and good luck. Thanks for being a normal human.