this post was submitted on 01 Jan 2024
182 points (92.9% liked)

Games

39686 readers
1944 users here now

Welcome to the largest gaming community on Lemmy! Discussion for all kinds of games. Video games, tabletop games, card games etc.

Rules

1. Submissions have to be related to games

Video games, tabletop, or otherwise. Posts not related to games will be deleted.

This community is focused on games, of all kinds. Any news item or discussion should be related to gaming in some way.

2. No bigotry or harassment, be civil

No bigotry, hardline stance. Try not to get too heated when entering into a discussion or debate.

We are here to talk and discuss about one of our passions, not fight or be exposed to hate. Posts or responses that are hateful will be deleted to keep the atmosphere good. If repeatedly violated, not only will the comment be deleted but a ban will be handed out as well. We judge each case individually.

3. No excessive self-promotion

Try to keep it to 10% self-promotion / 90% other stuff in your post history.

This is to prevent people from posting for the sole purpose of promoting their own website or social media account.

4. Stay on-topic; no memes, funny videos, giveaways, reposts, or low-effort posts

This community is mostly for discussion and news. Remember to search for the thing you're submitting before posting to see if it's already been posted.

We want to keep the quality of posts high. Therefore, memes, funny videos, low-effort posts and reposts are not allowed. We prohibit giveaways because we cannot be sure that the person holding the giveaway will actually do what they promise.

5. Mark Spoilers and NSFW

Make sure to mark your stuff or it may be removed.

No one wants to be spoiled. Therefore, always mark spoilers. Similarly mark NSFW, in case anyone is browsing in a public space or at work.

6. No linking to piracy

Don't share it here, there are other places to find it. Discussion of piracy is fine.

We don't want us moderators or the admins of lemmy.world to get in trouble for linking to piracy. Therefore, any link to piracy will be removed. Discussion of it is of course allowed.

Authorized Regular Threads

Related communities

PM a mod to add your own

Video games

Generic

Help and suggestions

By platform

By type

By games

Language specific

founded 2 years ago
MODERATORS
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
182
Square Enix’s president says it will be ‘aggressive in applying’ AI (www.videogameschronicle.com)
submitted 1 year ago by [email protected] to c/[email protected]
81 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 12 points 1 year ago (2 children)

Bingo. AI is shockingly good at building simple things, helping with direct questions about items. It cannot replace humans in its current state.

At this point it's CEO bluster just like the blockchain, where the suits are talking about technology like they personally handcrafted it while the actual engineers are sitting in the back of the room thinking "uh, there's no way it can do that".

I think we're going to see a couple hilarious cycles of some shit thinks they can replace humans with AI, fail spectacularly, and then quietly go back.

[–] [email protected] 8 points 1 year ago* (last edited 1 year ago)

I honestly don't think they'll even quietly go back. It's clear "customer service" is becoming something that isn't considered a return on value, so they're shutting them down all over. Customer service will be the number one thing replaced with AI and they won't go back on that.

Customer service for the last 20-30 years has absolutely been nothing but a shield for corporations to hide behind while screwing their customers. Low paid phone jockeys have to deal with people furious at being fucked over by conglomerates like Comcast. There is no way to contact anyone further up the chain, and that is deeply purposeful.

They record all the phone calls, but they refuse to learn anything that benefits the customer from them. All they do is deploy psychological tricks to try to get the customer to be happy while not actually rectifying the problem. It's always a purposeful half-measure that has been deeply researched to calm people down and accept the big unlubed dildo in their ass like they should.

So yeah, the "customer service voice" will be long gone to be replaced with increasing shitty "customer service AI" with no human to talk to, and if you get lost in the shuffle and put in a digital black hole, well, "go fuck yourself" is clearly what they'll be telling you. They already pretty much do this (especially Google) but it will become increasingly pronounced and difficult.

Clawing back anything that corporations have stolen from you will increasingly become an exercise in total futility as you're stuck in an endless AI loop that refuses to give you options that actually address your issue.