this post was submitted on 05 Dec 2023
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At least near me, I've found ACE Hardware to still be like this, despite being a big name chain.
I think they are all locally owned though. Every ACE in my area is like this, smaller but with helpful knowledgeable staff who either take care of you or tell you where to go if they don’t have it.
It really depends on who is working when you go, so of the younger guys just known where stuff is, not every arcane solution ever used in home repair.
ACE hardware is definitely a lot better than Home Depot.