Framework

76 readers

1 users here now

Discussion around the Framework mission of building products that last longer by making them upgradeable, customizable, and repairable. Consumer electronics can be better for you and for the environment.

founded 1 year ago

MODERATORS

[email protected]

Struggles with getting laptop actually delivered in UK (alien.top)

submitted 11 months ago by [email protected] to c/[email protected]

5 comments fedilink hide all child comments

Hello all

So the exciting news was my laptop was due to be delivered last Wed by Fedex and I took the day WFH. It did not arrive and I was rung up on Thu by the courier, so I asked it to be delivered on Monday as I would be WFH.

On Monday I am contacted by Framework support to say the courier tried to deliver and there was no answer on the phone. We were both in, no card was left and there was no missed call so this is nonsense. I replied to the Framework support email, no response. I raised a separate Framework website support ticket with the order reference ( R509905897) and no response.

Any suggestions?

Thanks in advance

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 1 points 11 months ago

Same here in Belgium they tried to deliver twice, probably on the wrong address, because i was home both times. Then they called me for one second. When i tried calling back, I got an bot constantly telling me to repeat my sentences. Eventually, I got in contact with them through customer service, but their translation skill aren't that great. I asked them to deliver between 13:30 and 20:00 they replied with morning or noon...

This morning, they said they would deliver the laptop by 12 it's now almost 16 a clock...