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Discussion around the Framework mission of building products that last longer by making them upgradeable, customizable, and repairable. Consumer electronics can be better for you and for the environment.

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Struggles with getting laptop actually delivered in UK (alien.top)

submitted 10 months ago by [email protected] to c/[email protected]

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Hello all

So the exciting news was my laptop was due to be delivered last Wed by Fedex and I took the day WFH. It did not arrive and I was rung up on Thu by the courier, so I asked it to be delivered on Monday as I would be WFH.

On Monday I am contacted by Framework support to say the courier tried to deliver and there was no answer on the phone. We were both in, no card was left and there was no missed call so this is nonsense. I replied to the Framework support email, no response. I raised a separate Framework website support ticket with the order reference ( R509905897) and no response.

Any suggestions?

Thanks in advance

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[–] [email protected] 1 points 10 months ago

How long did you wait for the respone? They have a full support queue still waiting. Even if you get rejected you should get a response.

This sounds more like a problem for the carrier rather than framework. You should ask them again and tell them that your package didn't get delivered. You should wait for their response (about 2 weeks should be appropriate).

By then you should have a response of framework and can decide your next steps. If FedEx declines you can threaten them with legal steps. You should keep that as the last step though.