this post was submitted on 07 Nov 2023
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Valve is constantly looking for ways to help the customer, just in their own weird ass way. Having linux as a competitive option to windows and being able to refund/return digital games, as well as a built in mod searcher and loader being some of the things they brought to the platform because Valve employees themselves are gamers and want their platform to be useful towards gamers needs
I think they do hell the consumer. And agree it's weird. But would argue against that being their goal with the caveat that what I'm about to say makes no real difference to anything.
I think they're looking to increase profits first and foremost. However, because they're not answerable to shareholders, they understand that the best way to do this is by building loyalty and ensuring "stickiness" loyalty. ¹
It's still about money. They just understand that the safest way to make it is by having a long term view and not burning people.
I think its both tbh. Money is certainly a factor, we live in a Capatalist society, the more money you have, the more you can do and influence, so even companies with the best of intentions will focus on profits. But with the shit Valve does, like the Steam Deck being a Linux machine (and thus open source), and working through the legal hassle of designing and making developers agree to digital item returns/refunds, I'm thoroughly convinced Valve generally does just want to make the gaming scene better as well because the employees themselves are also gamers
I think they just understand whatost executibes are too greedy / shit sighted / stupid to understand. Doing what's right for consumers drives revenue. It can be good for the consumer and motivated by profit. They're not mutually exclusive.
Refunding/returning digital games is an outcome of a lawsuit if I remember correctly