this post was submitted on 01 Nov 2023
642 points (97.8% liked)
Technology
59622 readers
2845 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I honestly don't get the hate. People obviously want to order restaurant food to have at home. Maybe they're watching a series, studying, have kids, are introverts... like who even cares the reason. And they're willing to pay more. Why not try to accommodate that?
To me it sounds like the issue is UX related (contacting customers) and store related (expediting orders in the best sequence). Neither of those seem like the solution is wishing people wouldn't use the service.
You clearly don't work in food service where we've had a constant increase of work load with basically no increase in pay.
And now we're forced to deal with online ordering which completely disrupts the normal flow of things.
It's not optimized it's forced and as a result both the employee and the customer are more stressed.
That still doesn't sound like the customers fault at all. It should be possible to set certain things as out of stock, depending on the system probably automatically.
The fact that you're interrupted for online orders sounds like your workflow isn't optimised for having online orders at all. Just look at McDonald's drive-in, that's a completely separate flow from the in-store orders usually and they make it work. That might be a very visible example but many other stores have updated their workflow to accommodate online orders if offered.
So both these issues (calling customers to fix shit and the forced workflow) are completely fixable. You shouldn't be mad at customers using delivery services, be mad at the store owner that just wants the money from delivering without making sure their system is up for it (not to mention they underpay you, even more reason to be mad at em)