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A place to share alternatives to popular online services that can be self-hosted without giving up privacy or locking you into a service you don't control.

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Which Helpdesk/Ticketing-System do you prefer? (alien.top)

submitted 1 year ago by [email protected] to c/[email protected]

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Hi there. I'm currently looking into setting up a helpdesk website and was first introduced to Peppermint and UV-Desk.

I've been looking into Otobo Trudesk and Zammad as well.
Just looking at these three over Peppermint and UV-Desk, I think I'll end up going with one of those.

Do you have any opinions on these or is there a third option you prefer?

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[–] [email protected] 1 points 1 year ago

Unfortunately, not any more, sorry!

That was a while ago and we recently finished developing a replacement in-house so the OSTicket server is no more

I will say though that the Admin/Client panels are all powerful but quite unintuitive and not pretty. Think of old software from 90's / early 2000's that could do everything you wanted but you needed the manual most of the time.