this post was submitted on 22 Jun 2023
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I have seen a lot of comments about looking up solution on reddit. I have never done that. Most problems has solutions on blogs, stackoverflow, YouTube, Wikipedia, other forums about the specific product, the brands own dokumentation and so on. I don't know what I should use reddit for. Maybe reviews? But I use YouTube for that. What do you search for on reddit? Reddit has only been for entertainment or news (but newspapers and blogs can give me that too) for me.
Youtube "solutions" are useless. I'm not going to watch a friggen video, normally 10+ minutes, to hopefully maybe see if it answers my question.
Same with reviews. youtube reviews look all official because they're a video, who knows. With reddit you get comments (that aren't useless like youtube's), and votes (with downvotes).
Reddit has been a kind of unofficial support channel for a lot of companies since it doubles as good pr to be visibly helping their community. For smaller companies it's also a lot easier to spin up a subreddit and try to attract people there for a free marketing and support platform. I see quite a few tech companies operate in that way, but Ubiquiti is one of the bigger ones that first comes to mind.
With the rise of Discord, I think Reddit is losing some ground in that space much like individual forums before it, but Reddit still has a lot of historical data in it for troubleshooting things that aren't as common.
Ah like twitter. I can see why that would be a good way to look up solutions then. I like individual forums more tho they are usually better integrated and has articals (depends on the company ofc). Thanks for the insight!