this post was submitted on 22 Jun 2023
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I was a big Teksavvy fan. Sooner or later though I had enough of their pricing. Beetween 1.5x to 2.0x for the same package compared to other independant ressellers. I guess I wasn't loyal enough.
There are other independent resellers? I think Teksavvy was the last one, and I was sticking with them to support them, because they have been good for me for 18 years.
Rogers keeps sending people to the door. I keep telling them I have a rule, which is NEVER ROGERS, after my experiences with their customer support.
Depends on where you are. There is CanCom which is a distriputel? I think distributor. When I had them their customer support was excellent but believe only available in the west.
I used to be on Distributel proper, not as bad customer support as Rogers but it was pretty bad. Currently with Coextro (I know nothing of their corporate structure though) and their customer support has been as good as Teksavvy's in my experience.
I've been with Lightspeed for years. When I did my research, there were lots. The issue will be that Teksavvy was the largest, and took on a bit of a leading role in advocating for cheaper Internet access in Canada.
A lot of the smaller resellers tend to be fairly local as well.
Their pricing was forced on them by the CRTC raising the rates independent ISPs have to pay the big 3 for wholesale services. CRTC must have known this would drive independent ISPs out of business, but they did it anyway. They seem to serve the big corporations, not the people of Canada.
https://www.thestar.com/business/opinion/2023/02/25/canadas-small-internet-providers-and-choice-are-dying-at-the-hands-of-ottawa-and-the-crtc.html
Now we know why. The other resellers were either running at a loss, trying to get subs while looking to get acquired by ROBeLUS, or they were already owned by ROBeLUS and so had dramatically lower costs as a result. These are some strategies for killing a competitor.