this post was submitted on 07 Sep 2023
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Asklemmy
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I'm a help desk tech and someone genuinely thanked me for showing them something today and I felt so good afterwards. People very rarely thank me in a genuine way. It's always polite, but you can tell nobody actually means it. They just want their shit fixed.
It’s like they internally blame you that it broke in the first place.
oh they do. There's a little bit of that fear? fear because something they don't understand has "turned" on them, and they have to reach out to someone else to fix it, but I've straight up had idiots tell me they "don't accept" computers can malfunction.
To be fair, when they break, usually it’s because someone broke it… and that someone is almost always the user. Like, sure, sometimes a fan stops working or a hard drive clunks itself to the big spinning platter in the sky, but 99% of “my computer isn’t working” situations are caused by someone filling their drive with junk, accidentally unplugging something while they were tidying up, installing some software that they shouldn’t have, etc.
Ikr? Like, Idk if they expect me to spend 8 hours a day being hackerman or what lol.