this post was submitted on 22 Aug 2023
740 points (93.5% liked)
Asklemmy
43970 readers
1468 users here now
A loosely moderated place to ask open-ended questions
Search asklemmy ๐
If your post meets the following criteria, it's welcome here!
- Open-ended question
- Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
- Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
- Not ad nauseam inducing: please make sure it is a question that would be new to most members
- An actual topic of discussion
Looking for support?
Looking for a community?
- Lemmyverse: community search
- sub.rehab: maps old subreddits to fediverse options, marks official as such
- [email protected]: a community for finding communities
~Icon~ ~by~ ~@Double_[email protected]~
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I used to work in a store selling electronics - like Best Buy (but a foreign distant cousin). It amazed me that so many people were technically challenged.
I always had to assume that the individual I was helping was an idiot, because I had been dumbfounded way to many times.
I'm pretty decent with tech. I definitely know to turn things off and on again, check wifi connection, etc. I'm good with troubleshooting and such, but the IT person at my work who I interact with most treats me like I'm SO DUMB. But I try to remind myself that there are probably so many people who don't know where the power button is on any of their devices lol.
An example: I get logged out of an account on my computer, so I go to reset my password. The password reset requires an account number that I don't have
Message to IT: hey, I need to reset my password for this program, can you send me the account number for it?
IT: on the main login page, beneath the password bar, there should be a link that says "forgot password?" Click that and you should be able to reset it
Me: ๐ explains that if you click on that link it requires you to enter account number to reset it
IT: oh
I can relate to that for sure. I've found that often it helps writing out all the obvious steps I've already tried for them so they don't waste too much of their time.
Then again, they might have a script they're forced to follow..