this post was submitted on 20 Aug 2023
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[–] lemmy_nightmare 130 points 1 year ago (5 children)

This makes no sense. How does a working phone "miss a few vitals parts" necessary to replace battery?

[–] [email protected] 86 points 1 year ago* (last edited 1 year ago) (1 children)

there's a channel on YouTube, by louis rossman. you'll find plenty of examples of bs answers from apple tech support in order to make you spend a great deal of money.

~~furthermore, nowhere it talks about "vital parts". So yeah, it makes no sense, but for other reasons.~~

Read your comment twice, now I got what you mean. took me a bit, but you're definitely right.

[–] [email protected] 56 points 1 year ago (1 children)

The genius bar is pretty infamous for largely being staffed by idiots

[–] [email protected] 14 points 1 year ago* (last edited 1 year ago)

Well that's because there all college kids. Apple is all about the perception not the reality.

Apple but more effort into designing the aesthetic of the store than they do training the staff.

[–] [email protected] 25 points 1 year ago* (last edited 1 year ago)

My best guess is he removed the screws from the phone and maybe they couldn’t service the phone because of that? Wild guess, used to work behind the Genius Bar, but that was almost 15yrs ago. But it sounds like a made up excuse tbh.

[–] [email protected] 13 points 1 year ago

They claimed my daughter's phone had a cracked screen and couldn't replace the battery, while showing a picture of the very clearly not cracked screen.

¯\_(ツ)_/¯

[–] [email protected] 6 points 1 year ago

I imagine this is how Apple would justify it - if there are internal screws or shields missing then it's a sign that it has been repaired previously by a 3rd party. It might work fine, but it's not to the original Apple specification.

The Apple store don't want to take responsibility for those repairs so refuse to do further work in case it leaves them with liability.