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Yeah, it's frustrating because communication with one's users is important. It doesn't even have to be an overly detailed post. Just a we're sorry there are problems with the June Pixel Feature Drop.
Exactly! A simple post on social media or whatever would do. Instead we get the silent treatment and wonder what's going on.
It's surprising they've not got their social media teams working on something so simple. Being a Corpo sucks the empathy out of people, I suppose.