found in my archives
this post was submitted on 20 Jun 2025
468 points (98.3% liked)
Programmer Humor
24516 readers
1314 users here now
Welcome to Programmer Humor!
This is a place where you can post jokes, memes, humor, etc. related to programming!
For sharing awful code theres also Programming Horror.
Rules
- Keep content in english
- No advertisements
- Posts must be related to programming or programmer topics
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Support would be like
User reports lightbulb is broken. Tries to talk user through troubleshooting. Problem resolved by turning on light.
I wish users would report their problem istead of what they think is the solution. It's more like: Hey support, I need a floorplan of the building containing positions of all electrical wiring. High priority, department is at a complete stop rn!
And when they do report the problem, they should report the actual problem they had and not what they think the problem is.
So instead of eg. "my computer's been hacked!", it's actually "I saw a scary error dialog I didn't understand"
That sounds roughly related. I see ones like: excel file broken!!! Actual issue: it's dark so the computer screen is too bright and when they put sunglasses on due to the brightness, they can't read the numbers. Solution is to turn the lights on.
User can not find switch. Guided to switch, user said switch operation is too complicated and refused further troubleshooting. Escalated.
User is very upset. It was a broken bulb last time, so it must be a broken bulb this time. Why can't the help desk make bulbs that don't break? Bulb was fine, user was locking and unlocking the door instead of flipping the light switch.
More like:
Use reports lightbulb is broken. Support spends an hour talking user through diagnostic tests. Determines that the lightbulb in question is a houseplant.