Ask Lemmy
A Fediverse community for open-ended, thought provoking questions
Please don't post about US Politics.
Rules: (interactive)
1) Be nice and; have fun
Doxxing, trolling, sealioning, racism, and toxicity are not welcomed in AskLemmy. Remember what your mother said: if you can't say something nice, don't say anything at all. In addition, the site-wide Lemmy.world terms of service also apply here. Please familiarize yourself with them
2) All posts must end with a '?'
This is sort of like Jeopardy. Please phrase all post titles in the form of a proper question ending with ?
3) No spam
Please do not flood the community with nonsense. Actual suspected spammers will be banned on site. No astroturfing.
4) NSFW is okay, within reason
Just remember to tag posts with either a content warning or a [NSFW] tag. Overtly sexual posts are not allowed, please direct them to either [email protected] or [email protected].
NSFW comments should be restricted to posts tagged [NSFW].
5) This is not a support community.
It is not a place for 'how do I?', type questions.
If you have any questions regarding the site itself or would like to report a community, please direct them to Lemmy.world Support or email [email protected]. For other questions check our partnered communities list, or use the search function.
Reminder: The terms of service apply here too.
Partnered Communities:
Logo design credit goes to: tubbadu
view the rest of the comments
Call center or customer service, both of those at my company are fully remote so we can higher cheaper people and they hire basically anyone that breathes
This. But not a BPO. Work for the call center for a specific company. Don’t do a company that where others outsource too. I work for an ISP and we simply aren’t bringing anyone back to the office because we can actually employ more people WFH than in office. We can hire people 2-3 hours from the nearest office cause they simply don’t need to drive in. My wife worked at a BPO as a trainer and even when WFH was popular during COVID they mandated people work in the center and wouldn’t give paid time off for getting COVID which lead to more exposure. It was a disaster.
Remember, BPO’s try to do the job for the lowest possible cost which means cutting a lot of corners and not worrying about quality. A business that keeps all of its resources in house is more likely to care about quality and the care of its employees. Case in point, when we discuss changes for our employees we weigh some agents leaving with the cost of training new ones and the cost of implementing said changes. BPO’s simply make said changes knowing they are going to train another class every month for the foreseeable future.
+1. My employer has its own internal customer support group and they have regular corporate work lives compared to BPOs that treat employees like disposable cattle.