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180

Teleperformance Uses AI to ‘Neutralize’ Indian Accents of Agents (www.bloomberg.com)

submitted 4 days ago by [email protected] to c/[email protected]

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Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents

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[–] earphone843 12 points 4 days ago (2 children)

It's not racism to acknowledge that accents can have a major negative impact on effective communication and design a product to address the issue.

[–] [email protected] 5 points 4 days ago

Definitely true. We had a German professor with an essentially incomprehensible accent teaching calculus at our college. Basically everyone had to learn it from the textbook.

[–] stevedice 0 points 3 days ago (1 children)

Yeah... most complaints about accents in customer service agents have nothing to do with understanding them.

[–] earphone843 3 points 3 days ago (1 children)

What are you basing that statement on?

[–] stevedice 1 points 3 days ago

Experience