this post was submitted on 20 Feb 2025
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All companies are trying to give up on real customer support (because there is no competition and US is a pretty corrupt country). Self-service support is fine for a free open source project, it's not acceptable for a paid product.
This article is from the UK and is about European countries
I was referencing HP being headquartered in the US.
HP is a US-based company. So that means someone in the US pushed for and approved this change.
Or it means someone in Europe did, since this is from a European office.
It's hard for them to comprehend something outside of their country.
One of us should look it up to be sure, but I sure won't.