this post was submitted on 31 Jan 2025
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AI controlling our lives with no humans to plead your case to is like something out of Black Mirror. I am not looking forward to this bleak dystopian future.
It's literally a plot point in Elysium.
I find myself thinking about this movie a lot lately...
That said, all it has to do is a better job at controlling our lives than the humans currently running everything are doing, and the lowness of that bar serves as a pretty accurate marker for the exact center of the Earth's core.
A human can at least spot an obvious error and correct it in the system. An AI would just double down and apologize for any inconvenience in a very comforting voice with words statistically proven to lower a customers frustration level.
Have you dealt with any large company's first level support these days? They're not empowered to do anything in the system in the vast majority of cases (to be clear, this isn't a dig at support, it's at the companies that don't give their staff the tools to actually do their job).
Yes, most people can spot an obvious error, but actually correcting it in the system is usually much more difficult.
On the other hand, AI can also spot obvious errors. And the more stressed out, overworked, understaffed, and generally bombarded departments become, the more people will miss obvious errors.
https://youtu.be/5d7SaO0JAHk
The reason why the humans controlling things suck at it is because they've cowed down people to not demand better. Accepting shitty AI instead of humans is just being cowed down even lower.