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Dealership did repairs and now my remote start doesn't work. They say they are not responsible for it. Do I have any recourse? (lemmy.world)

submitted 1 year ago by [email protected] to c/[email protected]

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My car got stolen 2 months ago - yep, a Hyundai - and was recovered with the obvious damage to the steering column. I took it in for repair and that security upgrade (I didn't know about it before) but between not returning and calls and trying to charge me $680 to repair the airbag spring THEY broke, they've miserable to deal with.

I got my car back last week and everything seemed fine but I didn't think to check my remote start... and last night I learned that it now set off my alarm.

I had it installed at the dealership when I bought it in 2019 but they didn't offer a Hyundai remote start as a package option so they put in a Viper system. I called them today and was told that third party starters were not their problem to fix.

I've left a message with my insurance agent because (weirdly) he's the only person involved I trust anymore and looking for answers online leads me to believe Hyundai will NOT fix it. I didn't see any success stories.

So I'm here to ask: How can I get Hyundai to do something about this? Do I have any recourse here legally? Or is this something I, a tech-savvy but not car-savvy guy could fix himself?

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[–] [email protected] 2 points 1 year ago* (last edited 1 year ago)

I bet they installed the anti-theft update (which comes with stickers on the windows) which doesn’t work with remote starts. I heard about some update to that update being in the works but who knows if that’s true.

I’d say you’re probably SOL - there have been post-security update glitches that a battery disconnect or reinstall didn’t fix and unless it was common enough to be spotted (like the update killing Elantra GT rear wipers) you’ll be SOL while the dealer will be happy to shotgun parts at it on your dime.

If there’s a way to downgrade and install aftermarket security + starter kill with your remote start that’d be nice but don’t know if it’s feasible.

I told my family members with affected vehicles to document that EVERY FEATURE WORKS at the dealer before getting the update done. I’m holding off since I already got an aftermarket security + remote start kit installed before the update became available and I have the same, if not better protection in the end.