this post was submitted on 14 Jan 2025
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Education and health care are two places where the administration has expanded much, much faster than either the "customer base" or the people doing the real work. Which is quite odd. There should be economies of scale at work; you don't need twice as many administrators to handle twice as many workers or customers. Should be a lot less, like 1.2x or 1.5x. However, the actual numbers have gone the opposite way, like 5x the admin staff for 2x the workers and customers.