this post was submitted on 31 Dec 2024
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As a Sysadmin I would be immediately looking for a new job if management wanted to snoop on employees machines via a screen recording/capturing software. I wouldn't want it done to me and I sure as hell wouldn't feel right deploying such spyware!
Not to mention it immediately errodes the fragile trust between IT and the rest of the company and troubleshooting or implementing changes becomes that much harder.
What I tell EVERY person, not just coworkers, is DO NOT TREAT THIS AS A PEROSNAL DEVICE. Keep your personal stuff off the work machine.
It's not even because of snooping by the company. What if the company performs a remote wipe after an unexpected termination? If that device is the only place you kept important documents... Well, you are up shit creek without a paddle.
Now, the type of remote assist tools we have make it very clear to the other person we are connected and can see their screen(s) - connection notifications, persistent banners and disconnect notifications. Every team I've worked on makes it protocol to ASK the employee if we can remote in.
It might seem like a formality but honestly if someone hasn't heeded our advice and is logged into their banks site I don't want to see it! It's very much a CYA policy for IT, but it also shows respect for other employees privacy.