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AI language model runs on a Windows 98 system with Pentium II and 128MB RAM
(www.tomshardware.com)
this post was submitted on 30 Dec 2024
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Why would you need an LLM for that?
We have a standard, it's called RSS.
We have scripting. We also have visual scripting. That there's no customer tool for that ... is not customer's fault, but not a sign of some fundamental limitation either.
Customer support would, in fact, be more pleased with an e-mail from a template, and not a robot call (and it'll likely have robot detection and drop such calls anyway).
Informing your contacts is better done with a template too.
However, now when I think about it, if such a tool existed, it could use an LLM as a fallback in each case, where we don't have a better source of data about your flights, a fitting e-mail template, some point of that template lacking, or confusion in parsing the company page for support e-mail.
But that still would much rather be some "guesser" element in a visual script, one used when there's nothing more precise.
I think such a product could be more popular than just an LLM to which you say to do something and are never certain whether it's going to do a wildcard weirdness or it's going to be fine.