this post was submitted on 27 Dec 2024
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This is almost exactly what happened to me except they told me my phone had mold growing inside it from the shattered screen I wanted replaced.
The “mold” was pocket lint from waiting a month to get it fixed.
Bitch actually said right to my face that my phone no longer works so let’s get you a new one. I powered on the phone right there and he started backpedaling and grifting ‘oh but it won’t be long tho’. So I went home and still use it with the shattered screen because fuck them.
I miss the days people working the Genius Bar were actually tech savvy and not just "lifestyle influencer wannabes"