this post was submitted on 21 Dec 2024
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Source.
Wait what? This sounds rather extreme. I suppose Uber could have some sort of mechanism for evaluating driver performance other than customer ratings, but I'm not sure what that could be in practice.
If costumer reviews/ratings were ever actually useful in any way you could make an argument for it.
But they're a huge mess abused all over.
The thing is they're a mess for everyone. So there is statistical value in looking for outliers over a long timeline.
Like anything else it's the details that matter and how they're used.
They're a mess for everyone, and there is very little correlation between reviews and actual quality. There is not statistical value to using them.
More importantly, the confidence in any prediction you make using them is damn near zero. They absolutely should not be able to fire anyone with reviews being a factor in any way.