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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 3 weeks ago by [email protected] to c/[email protected]

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[–] [email protected] 2 points 3 weeks ago

I have a local fiber group (just my city, maybe a few neighboring ones) and it's killer. 500 symmetric for 50 a month, no caps, instant support to somebody local (minus the odd 3 am calls those might get bounced to a pretty high quality over seas group, but that's not a big window), no contract and knowledgeable staff. Meanwhile my last cable Internet was Comcast and I think I'd rather swallow glass then willingly give them business