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submitted 1 month ago by [email protected] to c/[email protected]

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[–] [email protected] 4 points 1 month ago (1 children)

Whoa, I wonder how you worded that. Was it a straight up no? Lol

[–] [email protected] 14 points 1 month ago (2 children)

The short version is that I explained that we have a company policy that we are support, not education.

This is not a support issue because no technical issue is preventing the user from getting this completed.

[–] [email protected] 1 points 2 weeks ago

I think that's honestly worded really well.

[–] [email protected] 0 points 1 month ago

Tell me you send them a link to the product support page