this post was submitted on 12 Nov 2024
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eh, USAA has been stellar for me for 3 decades. A gaggle of call center employees going bad (and getting caught) is hardly wells fargo levels of garbage for example.
I guess if you are already with them you can overlook it because it’s easier, but I certainly wouldn’t encourage new people to be potentially swindled along with you, wtf?
Certainly not with an “eh”, like that’s normal shit to have happen (it isn’t at all, for the record)… comparing it to a more egregious actor doesn’t help your case either.. those bad things are still really bad even if someone else is worse.
How did random low level call center employees even manage to steal that much, if not poor organizational security?