this post was submitted on 30 Oct 2024
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Correct. The card is not tap. The only cards they can order now are tap, so to get a replacement they have to cancel the card and issue a brand new one, messing up any autopay tied to the current number and leaving me without a payment method while the new one arrives.
Really? In the US at least, most autopay systems continue working when a new card is issued, even if there are completely new numbers. I've done this several times and never had a hiccup.
That's not the case if it's a new account entirely, but if the numbers merely change, you shouldn't need to do anything, because the bank just lets the other company know the new details when an autopay comes in with the old details (I think it's automated as well).
This actually pisses me off a bit, because it means I have to actually go cancel things instead of just letting them die when the card changes.
Yeah, I can't explain the limitation either. That's how all my cards worked before when they changed numbers after expiration, but the branch manager was very clear that the current debit card would be canceled not reissued. So it's a new account under my name with the tap card. They even showed me the software used to order replacements, and my card type was cleared marked DO NOT USE.
Is it a new account? Or is it just a new debit card number that references the same checking account?
With credit cards it's a bit more obvious what's going on because there's a clear difference between closing an account (requires another credit check), cancelling a card (changes number, but doesn't change underlying account), and reissuing a card (same number, just replaces the physical card). I've done all three with debit cards, and at least here, cancelling a card just means those numbers are no longer valid and you'll get new numbers, but the account is in-tact (and you retain the same account number) and autopay is redirected to the new number automatically.
I haven't had a debit card replacement impact the account except one time, when the checking account number was embedded in the debit card number (small bank, never again), and that was like 15 years ago.
same checking number, new account. The branch manager was 100% sure that any autopay using the current card would not be automatically updated because the new card would not be considered a successor to my current card.
She even showed me the scenario play out in the card ordering software.
Weird, maybe debit works differently than credit? I haven't used a debit card for autopay for several years.
¯\_(ツ)_/¯All I know is that if my country was entirely digital in payments, I'd be between a rock and a hard place.
In the future I’d recommend adding your card to your phone. It’s more secure paying with your phone vs card, and if you need a new card for whatever reason, your phone will automatically just keep working.