this post was submitted on 19 Oct 2024
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Dunedin Airport CEO Daniel De Bono weighed in on the topic in an interview with New Zealand’s RNZ radio. Describing airports as “hotbeds of emotion,” he pointed to a study suggesting a 20-second hug is enough to get a burst of the “love hormone” oxytocin and argued that moving customers along quickly allows more people to get more hugs.

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[–] conciselyverbose 8 points 1 month ago

Adding several extra minutes in an active drop off zone is definitely a big nuisance. There are cases where it takes time (eg with young kids) and there's no way around it. But it's not cool that hold up spots for no reason.