this post was submitted on 17 Oct 2024
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Old Man Yells at Cloud

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So I tied a Tamagotchi to my belt, which was the style at the time

Are you a tech enthusiast who also kind-of hates current tech trends? This community is a place to share your gripes with modern technologies, tech-bro culture, "AI the everything", etc.

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God I hate software vendors. Does anyone else have to spend a crazy amount of time toning down emails to them from "Reasons you suck" speeches to actual productive emails? (dubvee.org)
submitted 17 hours ago by [email protected] to c/[email protected]
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And if you're assuming the software vendor I'm dealing with was the lowest bidder, you are correct.

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[–] [email protected] 3 points 13 hours ago (1 children)

EXACTLY! I mean I'm coming from a sysadmin side, but I've definitely been spoilt by all the manpages, flexibility, stability, etc of foss. It's insane how some vendors can ship a product with pretty much no logging and call it a day.

[–] [email protected] 4 points 13 hours ago (1 children)

That's where I'm at: sysadmin side of things. We spent 2 weeks going back and forth on an issue with the reporting component that was only solved by a Zoom meeting. The culprit was a missing config key/value, and they had the gall to say "oh, you should have had that configuration option set; this isn't our fault."

And I pointed to the documentation they gave us regarding that:

Like, the config is an uncommented JSON file with no defaults/examples whatsoever. There is literally no way for us to know what key/values are valid because none of it is documented. And that's just the tip of the iceberg. lol

At least our project manager was on my side and fought them to not charge us for that "support" call.

[–] [email protected] 4 points 11 hours ago

My god. Per-call charges should really cease existing. If it'a number of support calls that's making you money and not the product - your product sucks.