this post was submitted on 10 Oct 2024
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I haven't found any voicemail services I really like, so I'm thinking of building my own thing using Twilio and OpenAI. Call comes in, Twilio calls webhook on my server, server opens connection to OpenAI using their new streaming API, sends call to OpenAI to build transcript in real time, uses OpenAI to summarize transcript and extract the person's name, number, and the reason for the call, sends me an email with the contents and a copy of the message attached.
Just an idea at the moment.
Google Voice is much easier. Just enable the settings for voicemail transcription and an email sent with the transcription.
But then you have Google listening to all your calls. It's a tradeoff
I've been using Google Voice but it's not working well for me any more. Half the time, it doesn't record the voicemail message properly.
It's also a fairly old Google service, so I'm worried they'll kill it.
Imagine all the data they're able to harvest through GV. I doubt they'll ever kill it.
I doubt they record and retain all phone calls, but I wouldn't be surprised either.