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LPT: Say "Complaint" to get through to customer service. (lemmy.world)

submitted 1 month ago by [email protected] to c/[email protected]

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We've all been there. Something goes wrong, so you call customer service. What answers is a bizarre, arcane mess of an answering machine where you have to puzzle out exactly how company x categorizes customer issues when all you want is to talk to a human being. Saying "Complaint" cuts through all of that, but you might need to wait on hold for a bit. Just make sure you're nice to the person on the other end.

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[–] [email protected] 6 points 1 month ago (3 children)

I just curse out the machine voice with all my pent-up frustration until it sends me to a real person and then it’s easier to be kind to the person who rescued me from robot hell.

[–] [email protected] 3 points 1 month ago

Kind of like the phonecall version of screaming in your pillow, sounds practical!

[–] [email protected] 2 points 1 month ago

I've used this.

Clearly and plainly curse once. Just a simple

          Fuck

...and it seems* to get me somewhere.

*SurvivorBias, probably, but don't make it weird.

[–] [email protected] 0 points 1 month ago

This used to work better, but some places still detect curse words and cut through the phone tree.