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No, the clients were bricked. The VMs themselves were probably fine - and in fact, probably auto-rollbacked the update to a working savepoint after the update failed (assuming the VM infrastructure was properly set up).
He couldn’t login to the VM to access his work portals or emails, call it what you will, but one bricked computer/server affected thousands.
It’s weird that you’re arguing, but asked how it was possible in the first place. VMs are the answer dude, argue all you want, but it’s making you look foolish for A not understanding, and B arguing against the answer. Also, why this one thread? Multiple other people told you the exact same thing. You just looking for an argument here or something?