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Some places DO offer to take you somewhere, which is super cool. But face it, to take you back home and then bring you back again when the car is finished is cost prohibitive for a normal shop. They would have to have at least one extra vehicle to do this, a dedicated driver and insurance to cover what is essentially a completely separate service. They are a car repair service, not a shuttle service.
They use a little shuttle van. Hell, this was a thing in New Jersey, so I'm surprised when it's not also in every better state.
But not at every place right? Hell, I have one car right now that still has a warranty and they give me a rental car. It's awesome service but you don't get that from a smaller place.